The challenge
An international commerce brand needed payment methods and merchant configurations to work across regional storefronts. Integration changes had to fit the checkout flow and fraud controls, then move through commerce environments with verification and rollback planning. Ongoing checkout issues also required practical diagnosis.
Our contribution
5PM implemented and maintained payment integrations on Salesforce Commerce Cloud. The engagement covered Adyen, CyberSource, Apple Pay, Amazon Pay, PayPal, WeChat Pay, and 3D Secure, alongside regional merchant configuration and fraud controls.
We combined hands-on checkout development and failure diagnosis with release coordination, configuration promotion, and diagnostic instrumentation.
Integration approach
We examined payment behavior across the checkout flow, from collecting payment information to authorization. Provider requirements, merchant configuration, and application behavior all informed implementation and investigation of differences between environments.
Release work covered Git and CI/CD, Business Manager configuration promotion, cutover verification, and rollback planning. This connected changes to payment code with the configuration and delivery steps needed across commerce environments.
Splunk and Google Tag Manager event instrumentation improved diagnostic visibility into checkout and integration failures, supporting investigation across the storefront and its external dependencies.
What the work enabled
The work supported regional payment methods and merchant configurations, coordinated releases of code and configuration, and clearer verification and rollback steps. Diagnostic instrumentation gave the teams investigating checkout failures more visibility into payment and integration behavior.